Emirates’ chairman has a message for Boeing: ‘Get your act together’

DUBAI, United Arab Emirates — One of Boeing‘s biggest customers issued a call to action to its new management team, expressing frustration with the safety crisis facing the American plane maker and the consequent delays in order deliveries.

“We’re not happy really with what’s going on, we always really wanted to see this aircraft entering the fleet when it had been promised — and there is a delay, it’s not only to us,” Sheikh Ahmed bin Saeed Al Maktoum, chairman and CEO of Dubai’s flagship Emirates airline, told CNBC’s Dan Murphy on Tuesday at the Arabian Travel Market in Dubai.

With 245 passenger planes and five 778 freighters on order, Emirates is Boeing’s largest customer in terms of wide-body jets. But aircraft deliveries by the manufacturer dropped in the first quarter of 2024 to the lowest number since mid-2021 as the company deals with increased scrutiny after a door plug blew out from one of its 737 Max 9 planes midair in January.

The company delivered 83 planes in the three months to March 31 — most of them narrow-body 737s — compared with 157 in the prior quarter and 130 planes in the year-earlier period.

Al Maktoum, who sits at the helm of the world’s largest long-haul airline and helped launch it in 1985, echoed the sentiments of many other airline CEOs when it comes to expectations for Boeing.

“I think they have to put a lot of pressure in order to make sure that they deliver to the customer whatever they promised,” he said.

Asked if he had a message for the plane maker, Al Maktoum said: “I always say, you know, get your act together and just do it. And I think they can do it.”

CNBC has contacted Boeing for comment.

The chairman did not indicate that Emirates would cancel the Boeing orders or move them to its French rival, Airbus.

“No, no — I won’t be able to say exactly what we are planning,” he replied when asked about the likelihood of such a move. “But I think you see that we are refurbishing a big number of aircraft within the existing fleet. … And there will be no shortage within Dubai capacity.”

He cited the airline’s extension of part of its existing fleet, including the mammoth double-decker Airbus A380s, as helping provide sufficient passenger capacity.