New Heads of Mortgage, Consumer Lending and Retail Banking bring deep experience to accelerate ongoing transformation and meet customers’ evolving needs
PROVIDENCE, R.I.–(BUSINESS WIRE)–Citizens is pleased to announce the appointment of three key executives to accelerate the bank’s ongoing transformation and commitment to deliver the best experience for customers. Raman Muralidharan has been appointed as the Head of Mortgage, and two accomplished senior executives have been promoted: Adam Boyd to Head of Lending and Nuno Dos Santos to Head of Retail Banking. These leadership appointments will bolster Citizens’ growth plans while enhancing its relationship-based banking model.
“The appointment of three highly experienced senior executives underscores our commitment to deliver a superior customer experience and cultivate deeper relationships across mortgage, lending and retail banking, said Brendan Coughlin, Vice Chair and Head of Consumer Banking for Citizens. “Raman, Adam and Nuno’s deep expertise and impressive track records will accelerate our progress and position the bank for continued success through customer-centric innovation to meet evolving banking and financial needs.
Raman Muralidharan, Head of Mortgage, leads all aspects of mortgage originations and servicing, including sales, operations, strategy, and technology, reporting to Coughlin. He brings two decades of extensive mortgage industry experience, having previously served as President and Senior Executive Vice President of New Financial Products at Guaranteed Rate. Prior to this role, he had an extensive career at HSBC where he held various senior leadership roles in marketing, technology, and mortgage banking. He has also been an executive at Capital One (NYSE:) and a partner at the management consulting firm Booz Allen (NYSE:).
Adam Boyd, Head of Lending, leads all aspects of consumer lending, including home equity products, credit cards, Citizens Pay, student lending, partner lending, consumer credit analytics, and consumer lending strategy and operations, reporting to Coughlin. Most recently, he led the transformation of the home equity lending business with the debut of Citizens’ FastLine ® making the process faster and easier for borrowers. This produced record volume growth in recent years and ranked the company as one of the top nationwide home equity leaders. He also led the overhaul of the credit card business strategy, which is positioned for profitable growth in…
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