LAS VEGAS – ServiceNow (NYSE: NYSE:) and Microsoft Corp . (NASDAQ: NASDAQ:) have announced an enhanced partnership to integrate their generative artificial intelligence (AI) technologies, promising to streamline productivity for enterprise workers. Revealed at the Knowledge 2024 conference, the collaboration focuses on the fusion of ServiceNow’s Now Assist with Microsoft’s Copilot, aiming to create a more cohesive experience for users across both platforms.
The integration is designed to intuitively combine Now Assist’s AI-powered workflows with Microsoft Copilot, allowing employees to access the most relevant AI assistant for their needs, regardless of the platform they are using. This is expected to facilitate common productivity tasks, reduce context switching, and simplify the execution of everyday work activities.
CJ Desai, president and chief operating officer at ServiceNow, emphasized the significance of industry leaders collaborating to leverage AI for customer benefit. He stated that this partnership marks a new chapter in business operations, enabling a smarter work environment where AI assistants can coexist and interact to enhance productivity.
Rajesh Jha, executive vice president of Experiences + Devices at Microsoft, echoed this sentiment, highlighting the fundamental shifts in productivity across industries and the value of integrating AI-powered assistants to improve employee and IT productivity.
The integration will allow Copilot to hand off tasks to Now Assist within Microsoft Teams, providing conversational responses and action recommendations based on the employee’s context and organizational data from Microsoft 365. Future capabilities are expected to include the ability to engage Copilot from ServiceNow to create documents in Microsoft 365 apps, such as PowerPoint presentations, driven by AI.
remove ads
.
ServiceNow and Microsoft have been strategic partners since 2019, and this announcement represents the next phase of innovation for their customers. Microsoft was also honored with the 2024 ServiceNow Innovation and Build Partner of the Year award at the Knowledge conference.
The Now Assist and Microsoft Copilot integration is scheduled to become generally available in Fall of 2024. The announcement is based on a press release statement and involves forward-looking statements that are subject to various risks and uncertainties, including potential…
Click Here to Read the Full Original Article at All News…
